I placed an order but have not received a confirmation e-mail. What should I do?

The first thing to remember is that it can take up to an hour to receive a confirmation e-mail from us.  If an hour has passed then the most likely explanation for this is that the Prickly Pear order confirmation e-mail has been filtered out by a SPAM filter.  Check your SPAM e-mails for a mail from Prickly Pear.
 
If there is no e-mail from us in your SPAM then feel free to contact us via the Prickly Pear contact form or phone us on the number at the bottom of this page.  Be sure to have your order number handy as it speeds up the process of finding your order.  Don't worry if you don't have it as we can still find your order using your post code or your name.