I have just unpacked my order and the goods are damaged, what should I do?

We take great care to ensure goods travel in the best possible conditions but sometimes (and it is extremely rare) accidents do occur during transit.  You need to contact us within 24 hours of receiving the goods.  Please either use the Prickly Pear contact form or the phone number at the bottom of this and every page.  You will receive a reference number for the exchange.  Please refer to the returns page for the appropriate return address.